Contact Palatial Pools — Abbotsford pool shop and mobile service

Abbotsford shop and mobile service

Shop 13A, 328 Johnston Street, Abbotsford VIC 3067. Monday–Friday 9:30am–4:30pm, Saturday 9:30am–3:30pm. Sunday closed / after-hours by arrangement.

Call 0420 117 665 (0420 11 POOL) for urgent faults, or use the enquiry form with your suburb, pool type and what changed. Mobile service covers Melbourne’s inner suburbs and inner east from this shop.

What helps us reply quickly

• Suburb and preferred contact method
• What is wrong — and when it happens
• Equipment photos or labels if safe to take
• Whether the pump can run with water above the skimmer

Visit, collect or book on site

• Visit the shop for water testing, chemicals and parts questions
• Click and collect when you already know the product
• Book service for diagnostics, repairs, leak locate, heating or inspections
• Water testing Abbotsford — bring a fresh sample and approximate volume

Contact FAQs

• Is the phone the fastest path for a stopped pool? Yes for safety or a dead circulation path. Use the form for routine scheduling with photos attached.
• Can I drop parts or a sample without an appointment? During retail hours yes — label the bag with your name and phone. Large equipment may need a booked handover.
• Do you reply on weekends? Saturday retail hours are staffed. Sunday and after-hours messages are reviewed when the shop reopens unless you call for an urgent fault.
• Which page should I use for a repair quote? Book service with the symptom, or open the matching specialist page under services, then send photos from contact if you already have a thread.

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